FAQ

• ORDERS – 

Orders can be placed under your account or through guest accounts. If you wish to create an account, please click here (hyperlink to create account page). We recommend creating an account to collect loyalty points and easily track your package.

Upon placing your order, your order can take up to 1-3 business days to process. If you wish to add products to your order, please contact us here (hyperlink to email) and let us know immediately so we can ship your items together. However, if you wish to deduct things from your order, you must cancel your order and place a new order. 

In the case that KPOPMONKEY is unable to complete your order due to lack of stock (after it has been processed), we will refund you in full. 

• TRACKING YOUR PACKAGE – 

After your order has been shipped, we will notify you with your tracking number. You can trace your package at https://www.fedex.com/en-kr/home.html

Tracking may take time to be updated, so if your code has not yet been activated even after receiving the email, please try again in a few hours. 

For any further inquiries about tracking, please contact us.